SOFALLO Privacy Policy

Effective Date: May 15, 2025
Last Updated: May 15, 2025

Welcome

Welcome to SOFALLO (“Company,” “we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and interact with our website (the “Site”) and services. We are committed to safeguarding your privacy in full compliance with applicable data protection laws. Please read this policy carefully before using our services. If you do not agree to this policy, we recommend not using the Site.

1. General

1.1 This Privacy Policy applies to all services offered by SOFALLO via our website, mobile platforms, and related digital services.
1.2 The policy covers all users of our services, whether accessed directly or via third-party platforms.
1.3 We reserve the right to update this policy. Any changes will be posted here and will take effect immediately. Please review this policy periodically.

2. Information We Collect

We may collect the following types of information to enhance your experience:

2.1 Personally Identifiable Information

Including your name, email, phone number, address, and other data provided during registration, purchase, customer service, or participation in promotions.

2.2 Account Details

Account name, login credentials, saved preferences, and history.

2.3 Device and Usage Data

Browser type, IP address, device information, access times, click activity, and pages viewed for analytics and improvement.

2.4 Location Data

Collected with your consent to provide localized services or product recommendations.

2.5 Cookies and Similar Technologies

We use cookies and tracking tools to optimize site functionality and marketing efforts. You can manage cookies via browser settings.

2.6 Third-Party Sources

We may receive data from social platforms or marketing partners to better personalize your experience. All third parties must comply with strict data protection requirements.

3. How We Use Your Information

SOFALLO uses your information to:

  • Provide Services: Process orders, ship items, manage accounts, and offer support.

  • Personalize Experience: Recommend products based on your preferences and usage.

  • Marketing (with consent): Send emails or notifications about promotions and news.

  • Analytics: Analyze trends and improve functionality.

  • Legal Obligations: Comply with applicable laws and protect our business from fraud or misuse.

4. Sharing Your Information

4.1 Internal Use

Shared within departments strictly for operations and customer support.

4.2 Third-Party Providers

Limited sharing with trusted vendors (e.g., payment processors, logistics, cloud services) solely for service purposes.

4.3 Legal Obligations

Disclosed when legally required or to protect SOFALLO, our customers, or the public.

4.4 Business Transfers

In the case of mergers, acquisitions, or restructuring, user data may be part of transferred assets under the same privacy protection.

4.5 With Consent

We may share information if you provide explicit consent.

5. Data Storage and Security

  • Secure Servers: We use secure infrastructure to protect your data.

  • Encryption: SSL and encryption methods are applied during data transmission and storage.

  • Limited Access: Only authorized staff can access your personal data.

  • Retention: Data is retained only as long as necessary and deleted or anonymized once it’s no longer needed.

6. Children’s Privacy

SOFALLO does not knowingly collect data from minors. If we discover data from underage users, we will promptly delete it. Users under the legal age must use the Site with guardian consent.

7. External Links

Our Site may link to external websites. SOFALLO is not responsible for the privacy practices of third-party websites. We recommend reading their policies separately.

8. Your Rights

  • Access and Correction: You can access and correct your information.

  • Deletion: You may request deletion of your data unless legally restricted.

  • Data Portability: You may request transfer of your information in machine-readable format.

  • Withdraw Consent: You may revoke consent at any time. This may limit access to some features.

To exercise these rights, please contact us at the address below.

9. International Transfers

Your data may be processed or stored outside your country. We ensure all international transfers comply with data protection laws and maintain industry-standard safeguards.

10. Policy Updates

We may modify this Privacy Policy without prior notice. Continued use of the Site means you accept the latest version. The “Last Updated” date reflects the most current revision.

11. Complaints and Security Concerns

If you suspect misuse or security issues with your personal data, contact us immediately. We take privacy breaches seriously and will investigate any concerns. Formal complaints can also be submitted to the appropriate regulatory authority.

12. Contact Us

For questions, concerns, or data-related requests, contact us at:
Customer Support Email: [email protected]
Official Website: www.sofallo.com

This Privacy Policy governs your use of SOFALLO services and forms a legal agreement between you and the Company regarding personal data use. Please ensure that you have read and fully understand this policy before using our platform.