FREQUENTLY ASKED QUESTIONS
You just need to browse our website, choose your favorite products, add them to the shopping cart and click checkout, fill in the relevant information (including shipping address, contact information, etc.) and complete the payment according to the instructions on the page, then you can place an order successfully.
Multiple payment methods are accepted, including major credit cards (Visa, MasterCard). All transactions are secure and encrypted for your protection.
Standard Delivery: 6-12 business days expected, $7 shipping fee if the order amount is less than $100, and free shipping service if the order amount is more than $100;
Expedited Delivery: Estimated 3-7 business days, flat rate $13 shipping fee.
Please note that special holidays or force majeure factors may cause delivery delays, we will keep you informed of the latest situation.
If you are not satisfied with the goods received or find quality problems, please submit a return or exchange application through Sofallo official website, online customer service or customer service phone within 30 days after signing for the goods, and attach photos of the goods and detailed instructions.
If the return is due to personal reasons, the round-trip shipping cost will be borne by the user;
If the return is due to product quality problems or delivery errors, Sofallo will bear the shipping costs incurred for the return (designated logistics services must be used).
