Frequently Asked Questions (FAQ)

Welcome to SOFALLO’s FAQ page. Here you’ll find quick answers to the most commonly asked questions about our products, services, shipping, returns, and more. If your question isn’t listed here, feel free to reach out to our customer support team at [email protected] — we’re happy to help!

1. How do I place an order on SOFALLO?
Simply browse our website, select your favorite items, add them to your cart, and proceed to checkout. Fill in your shipping and payment details, and your order will be confirmed once payment is completed.

2. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express). All transactions are securely encrypted.

3. How long will it take to receive my order?
Standard delivery takes 6–12 business days, and expedited shipping takes 3–7 business days. Processing time is 1–3 business days after order confirmation.

4. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can track your package directly through the SOFALLO website or the courier’s tracking page.

5. Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, please contact our customer service team as soon as possible. Once the order is processed, we may not be able to make changes.

6. What is your return and exchange policy?
We offer a 30-day return policy on unworn items in original condition with tags attached. Returns for quality issues or order errors are covered by us; for other reasons, the return shipping is the customer’s responsibility.

7. Do you offer international shipping?
Currently, we ship to selected regions. Please check the shipping options at checkout or contact us to confirm if we deliver to your country.

8. How do I choose the right size?
Each product page includes a size guide for your reference. If you’re unsure, feel free to reach out to us for personalized size advice before placing your order.

9. What makes SOFALLO different from other fashion brands?
We focus exclusively on elegant, modern spring and summer womenswear — offering breathable fabrics, timeless silhouettes, and versatile pieces that combine comfort with quiet sophistication.

10. How can I contact your support team?
You can reach us anytime at [email protected]. Our team is here to assist you with order inquiries, product questions, or styling suggestions.